GO Live Storefront

Service agreement

1. Parties and electronic acceptance

This GO Live Storefront Service Agreement is between the legal provider identified at checkout, operating the GO Storefronts service as part of the Grade Optic portfolio (the “Provider”), and the business identified by the purchaser at checkout (the “Customer”). The person accepting confirms that they are authorized to bind the Customer. Selecting the dedicated agreement checkbox and completing checkout constitutes electronic acceptance of the version identified in the order record. The Customer may print or save this page before purchase.

2. Purchased service

The Customer purchases one GO Live Storefront build and transfer for $1,995 USD. The standard scope includes a brand-adapted Shopify storefront, homepage, catalog presentation, product-page template, cart and checkout connection, responsive implementation, up to 250 clean, import-ready catalog items supplied in the required format, one consolidated revision round, basic team training, ownership transfer, and thirty days of launch support. A catalog item means one import row, including a product row or variant row.

3. Items outside the standard scope

Unless separately quoted and accepted in writing, the purchase does not include catalog migration beyond 250 catalog items, duplicate resolution, missing-identifier correction, variant reconstruction, product-data cleanup, product photography or image editing, custom applications, custom Shopify apps, third-party software development, advanced integrations, copywriting beyond the agreed storefront content, paid themes, paid applications, domain registration, Shopify subscription charges, processor fees, taxes, advertising, ongoing merchandising, or ongoing site administration.

4. Ongoing support is separate

The included launch-support period ends after thirty consecutive days. No support subscription is included in this checkout. The Customer will not be automatically enrolled in, charged for, or renewed into an ongoing support tool or plan. If the Customer wants continued support, the Customer must separately review its price and terms, affirmatively purchase it, and receive a separate confirmation. Declining ongoing support does not reduce the Customer’s ownership of the transferred storefront.

5. Customer responsibilities

The Customer will provide accurate business information, authorized access, brand assets, product data, product images, policies, shipping rules, tax instructions, and timely decisions. The Customer represents that it owns or has permission to use every asset, trademark, product image, description, dataset, and account it provides. The Customer will review staged imports, prices, inventory quantities, variants, images, policies, taxes, shipping settings, and checkout behavior before approving launch.

6. Catalog and image migration

Bulk files may be staged for inspection without changing the Customer’s source data. An item is import-ready when the required title, price, inventory, product or variant relationship, and stable SKU or handle identifier are present and usable. Image files must be associated with product records through stable URLs or agreed filenames. The Provider is not responsible for incorrect product associations caused by missing, duplicated, or inconsistent source identifiers. Any migration beyond 250 catalog items or requiring source-data repair requires a written scope and price approved before that work begins.

7. Changes, delays, and third parties

Requests outside the agreed scope may require a separate quote and schedule. Delivery dates depend on timely Customer access, content, feedback, and approvals. The Provider is not responsible for delays, outages, policy changes, rejected accounts, fees, or limitations caused by Shopify, domain registrars, payment processors, applications, carriers, advertising platforms, or other third parties.

8. Review and acceptance

The Customer will review the working storefront and provide one consolidated revision request within the agreed review window. Before launch, the Customer must confirm the final catalog sample, business information, policies, fulfillment settings, and purchase path. Use of the storefront in production or written launch approval constitutes acceptance, subject to any non-waivable rights and any written correction commitments.

9. Ownership and licenses

After full payment, the Customer receives control of the completed storefront deliverables identified in the project handoff. The Customer retains ownership of Customer-provided assets and data. The Provider retains ownership of pre-existing methods, reusable components, internal tools, templates, know-how, and materials not created exclusively for the Customer. Shopify, themes, applications, fonts, stock media, and other third-party materials remain subject to their own licenses.

10. Confidentiality and data handling

Each party will use reasonable care to protect nonpublic business information received for the project. The Customer will not submit passwords, private API keys, payment-card data, or unrelated personal information through the onboarding workspace. Uploaded catalog and media files will be used to assess, prepare, and perform the requested integration, subject to the final Privacy Notice and retention policy.

11. Limited warranty and disclaimers

The Provider will perform the agreed services in a professional and workmanlike manner. Except for express written commitments and rights that cannot legally be limited, the storefront and services are provided without implied warranties of merchantability, fitness for a particular purpose, uninterrupted operation, specific sales results, search rankings, platform approval, or compatibility with future third-party changes.

12. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business opportunity arising from this agreement. The Provider’s aggregate liability arising from the purchased service will not exceed the amount the Customer paid for that service. This section does not limit liability that applicable law does not permit the parties to limit.

13. Customer indemnity

To the extent permitted by law, the Customer will defend and indemnify the Provider against third-party claims arising from Customer-provided content, products, intellectual-property violations, unlawful claims, inaccurate product information, or the Customer’s operation of the storefront, except to the extent caused by the Provider’s breach, gross negligence, or willful misconduct. Final indemnity procedures and scope require legal approval before activation.

14. Cancellation, refunds, and termination

Cancellation and refund rights are governed by the Refund and Cancellation Policy accepted at checkout. Termination does not erase payment obligations for authorized work already performed or third-party costs already incurred, except where applicable law or the final refund policy requires otherwise.

15. General terms

The final agreement will identify the governing law, venue or dispute process, notice addresses, assignment rights, force-majeure treatment, severability, waiver, and amendment procedure. The accepted agreement, approved project scope, checkout record, and incorporated policies will form the complete agreement for the purchased service. Any ongoing support plan will be governed by a separate order and separate support terms.

16. Required before activation

The Provider legal name, business address, support email, agreement version, effective date, governing law, dispute process, review window, delivery milestones, retention schedule, and final refund terms must be completed and reviewed by qualified counsel before payments are enabled.